In order to make a return for refund or exchange, you must contact Customer Service for further instructions. To ensure proper processing, please attach a copy of your original invoice and send the package to our returns shipping address.
*Please note: Appropriate sized shipping boxes must be used in order to prevent packages from being damaged upon arrival. We will not accept any items that does not arrive in its ORIGINAL CONDITION - no exceptions.
For further assistance or inquiries:
CustomerService@thehairshop.com
Or call us during business hours:
Toll Free: 1-800-980-4744
Hours: Monday - Friday, 8:00am PST - 5:00pm PST | Sat - Sun: Closed
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